Flower Delivery Mottingham Returns & Refunds Policy
Our Fresh Flowers Guarantee in Mottingham
At Flower Delivery Mottingham, we pride ourselves on providing the freshest, most beautiful flowers to households and businesses throughout Mottingham. As a trusted local florist, we back every bouquet and arrangement with our Fresh Flowers Guarantee. Every order is carefully crafted with flowers selected for their vibrancy and lasting beauty, ensuring our customers receive the highest quality blooms every time.
Damaged-on-Arrival Policy
Your satisfaction is our top priority. Should your flowers arrive damaged or not in the condition you expect, please notify us on the same day of delivery. We kindly request that you provide photographs of the damaged flowers as this helps us address the issue promptly and improve our services. Once verified, we will arrange for a suitable resolution, which may include a replacement bouquet or an alternative arrangement at no additional cost to you.
Freshness Window
We guarantee the freshness of our flowers for at least 5 days from delivery, provided the recipient follows our care instructions. If your flowers wilt or fail to maintain their freshness within this window, please contact us with details and photos. Our team will assess the situation and, if the issue falls within our guarantee, offer a refund or a replacement bouquet.
Refund and Replacement Options
At Flower Delivery Mottingham, we provide two clear options if there is a fault with your order:
- Replacement: If your flowers have arrived damaged or are not up to our freshness standards, we are happy to replace your bouquet at the earliest convenience.
- Refund: Should you prefer, we also offer full or partial refunds in situations where the issue cannot be rectified or a replacement is not feasible.
Please contact our customer care team with your order details and supporting photographs. We will review your enquiry and resolve it promptly according to our returns and refunds policy.
How to Make a Complaint
We value all feedback and are dedicated to maintaining the highest standards of service. If you are unsatisfied for any reason, we encourage you to submit a complaint as soon as possible. Please provide your order reference, a description of the issue, and any relevant images (if applicable). Our team will investigate and respond within 48 hours to offer a resolution, be it a replacement, refund, or another appropriate solution.
Your views help us grow as your trusted local Mottingham florist, and we are committed to making things right with efficiency and care.
Why Choose Flower Delivery Mottingham?
As a community-based florist, Flower Delivery Mottingham is honoured to serve both households and local businesses. Our commitment to beautiful fresh flowers, reliable delivery, and customer satisfaction is reflected in every order we fulfil. Thank you for trusting us for your floral needs in Mottingham—we are always here to assist and ensure your complete contentment with our service.
