Mottingham Online Flower Delivery Terms: UK E-Commerce Policy

Terms & Conditions for Flower Delivery in Mottingham

Welcome to Our Flower Delivery Mottingham Terms & Conditions

These Terms & Conditions govern your use of our online flower delivery service in Mottingham and the surrounding areas. By placing an order through our website, you agree to be bound by these Terms & Conditions, which form a binding agreement between you as the customer and us as the service provider. Please read them carefully before placing an order. If you do not agree with any part of these Terms & Conditions, you must not place an order for our Mottingham flower delivery services.

Order Process

To ensure efficient and prompt flower delivery in Mottingham, all orders must be placed through our official website. When placing an order, you will be asked to select the desired floral products, provide recipient details, delivery date, and any special instructions. Please make sure all submitted information is accurate and complete to avoid delays or misdelivery. After you place your order, you will receive an order confirmation. This confirmation does not indicate that we have accepted your order but serves as acknowledgment of your request. Your order will be accepted, and a binding contract will be formed between you and us, only when you receive a separate dispatch confirmation indicating your order has been processed for delivery.

We reserve the right to refuse or cancel any order at our discretion, including but not limited to suspected fraudulent purchases, unavailable products, or delivery addresses outside Mottingham and the specified local areas we serve. Should we cancel your order, we will notify you promptly and refund any payments taken.

Product Availability, Substitution & Presentation

We strive to ensure that all floral arrangements, bouquets, and gift items displayed on our website are available for delivery in the Mottingham area. However, flowers are subject to seasonal and market availability. In the rare event that a specific flower, plant, or wrapping material is unavailable, we reserve the right to substitute for a similar item of equal or higher value, maintaining the overall look, style, and colour scheme of the original arrangement. We will make reasonable efforts to contact you if any significant changes must be made, but reserve the right to proceed with appropriate substitutions in order to meet delivery times.

Photos of products on our website are provided for guidance regarding general style and colour. The final delivered arrangement may differ slightly due to natural variations and seasonal availability.

Payment Terms

Payment must be made in full at the time of placing your order for flower delivery in Mottingham. We accept major UK debit and credit cards as indicated at checkout. Payment is processed securely through our payment gateway provider. Your order will not be processed or dispatched until payment has been successfully received and authorised.

All prices listed on our website are in Pounds Sterling (GBP) and include applicable VAT. Delivery charges, if any, will be clearly stated at checkout before you confirm your order. We reserve the right to update our prices at any time but changes will not affect orders for which you have already received a dispatch confirmation.

Delivery Policy

We offer flower delivery to customers in Mottingham and specified surrounding areas. Please check our coverage area before placing your order. During checkout, you will be asked for the desired delivery date. While we will endeavour to fulfil all deliveries on your chosen date, flower delivery times cannot be guaranteed due to circumstances outside our control, such as peak periods, adverse weather, or road conditions.

If the recipient is not present at the delivery address, our courier will follow your delivery instructions if provided (such as leaving with a neighbour or at a safe place). If this is not possible, we will attempt to leave a calling card and may arrange a redelivery where feasible. You are responsible for providing a correct and complete delivery address and contact details. We accept no liability for failed deliveries due to inaccurate or incomplete information or if the recipient refuses the parcel.

Order Amendments and Cancellations

We understand that sometimes you may need to amend or cancel your flower delivery order for Mottingham. You may amend or cancel your order free of charge, provided we receive your request at least 24 hours before the scheduled delivery date. To make changes or cancel, please contact us using the details provided on our website with your order reference and instructions. Changes or cancellations requested within 24 hours of the delivery date may not be possible if preparation or dispatch of your flowers has already commenced, and you may not be eligible for a full refund.

Orders for same-day delivery or products made to order cannot be cancelled or amended once your order is confirmed and dispatched. If a cancellation is accepted, your refund will be processed to the original payment method within 5-10 working days, depending on your bank.

Refunds and Returns

Your satisfaction is very important to us. If your delivered flowers are damaged, wilted, or not as described upon receipt, please notify us within 24 hours of delivery and provide supporting evidence (such as a photograph). We may offer a replacement, partial refund, or full refund depending on the nature of the issue. To be eligible for a refund or replacement, evidence of the product’s condition at time of receipt is required. Due to the perishable nature of fresh flowers, we regret that we cannot accept returns unless there is a genuine quality issue or error in your order.

We are not responsible for damage or deterioration to flowers once delivery has been completed at the address supplied, including if left in a designated safe place. Please ensure instructions are clear to protect your item from the elements and theft.

Right to Withdraw and Consumer Rights

Due to the perishable nature of flowers and floral arrangements, your right to cancel under the Consumer Contracts Regulations 2013 does not apply for most products once they have been prepared or dispatched. However, we will always seek to resolve any issue in line with your statutory rights.

Promotions, Offers & Discount Codes

From time to time, we may offer promotional prices, discounts, or voucher codes for flower delivery in Mottingham. These promotions are subject to terms and conditions, may not be combined, and may be withdrawn at any time without notice. Discount vouchers are only valid for orders placed through our official website and within the promotional period stated. Offers cannot be applied retrospectively to previous purchases or orders outside the qualifying criteria.

Liability

We will use all reasonable care and skill in providing our Mottingham flower delivery service. However, we shall not be responsible or liable for any loss, damage, or delay resulting from circumstances beyond our reasonable control (including but not limited to natural disasters, floods, strikes, traffic delays, or acts of third parties not contracted by us).

Our liability for losses you suffer as a result of us breaching these terms is strictly limited to the purchase price of the order. Nothing in these Terms & Conditions excludes or limits your rights under law as a consumer, and nothing excludes our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.

We do not accept liability for indirect or consequential losses, lost profits, loss of anticipated savings, data loss, or any business losses, howsoever caused.

Intellectual Property

The content published on our website, including images, logos, text, graphics, and product descriptions, remains the property of our flower delivery service or our licensors. No content may be copied, reproduced, or redistributed without our express written permission.

Data Protection and Privacy

We are committed to protecting your privacy in accordance with UK data protection laws. Your personal information is collected, processed, and stored for the purpose of fulfilling your flower delivery order in Mottingham, processing payments, and providing customer service. We only share your information with third parties where necessary for order fulfilment (e.g., couriers). Please refer to our Privacy Policy for more details on how your data is used.

Changes to These Terms

We reserve the right to amend these Terms & Conditions at any time. Any changes will be effective immediately upon being posted on our website. Please check back frequently to be aware of updates. Your continued use of our Mottingham flower delivery service following any such amendment constitutes acceptance of those changes.

Governing Law & Jurisdiction

These Terms & Conditions and any disputes or claims arising out of them (including non-contractual disputes) shall be governed by and construed in accordance with the laws of England and Wales. You and we both agree that the courts of England and Wales will have exclusive jurisdiction in relation to any claim or dispute relating to these terms or your use of our Mottingham flower delivery service.

Contact & Customer Service

If you have any questions about these Terms & Conditions or your Mottingham flower delivery order, please contact us using the details provided on our website. Our team is committed to ensuring your satisfaction with our flower delivery service and will respond to your enquiry as soon as possible.

Note: These Terms & Conditions apply to all flower delivery customers located in Mottingham and its surrounding areas.